Privacy Policy
Last Updated: January 2026
Vistana Australia Pty Ltd ("we," "us," "our," or "Company") operates vistana.com.au ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all related services, content, and functionality offered through the Website.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. By accessing and using vistana.com.au, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
Information We Collect
We collect information in the following ways:
- Personal Information: When you voluntarily submit information through contact forms, newsletter subscriptions, or account registrations, we collect your name, email address, and other details you provide.
- IP Address: We automatically collect your Internet Protocol (IP) address to understand your location and device information.
- Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyse Website usage patterns.
- Usage Data: We collect information about your interactions with the Website, including pages visited, time spent, referral sources, and click patterns.
- Device Information: We may collect information about your device type, browser, operating system, and mobile device identifiers.
How We Use Information
We use the collected information for the following purposes:
- Analytics: To analyse Website traffic, user behaviour, and engagement metrics to understand how our audience interacts with our content.
- Affiliate Tracking: To track affiliate links, monitor conversions, and attribute referrals to the correct affiliate partners for commission purposes.
- Site Improvement: To enhance Website functionality, user experience, content quality, and overall performance.
- Communications: To respond to inquiries, send newsletters, and provide information about updates to our services.
- Compliance: To comply with legal obligations, regulatory requirements, and responsible gambling initiatives.
Cookie Policy
Types of Cookies We Use:
- Essential Cookies: Required for basic Website functionality and security.
- Analytics Cookies: Used to track Website performance and user behaviour through services like Google Analytics.
- Affiliate Tracking Cookies: Used to identify and track affiliate referrals and conversions.
- Marketing Cookies: Used for retargeting and promotional purposes.
Cookie Opt-Out Options:
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. You can also opt out of specific tracking services:
- Google Analytics: Visit Google Analytics Opt-Out Browser Add-on
- General opt-out: Your Online Choices (Australian preference centre)
Please note that disabling cookies may affect Website functionality.
Third-Party Links
Vistana.com.au contains affiliate links to online casinos, pokie venues, and other gambling service providers. We are not responsible for the privacy practices, content, or policies of these third-party websites. We strongly encourage you to review the privacy policies of any casino, gambling operator, or affiliate partner before providing your personal information or engaging in gambling activities.
Your interactions with third-party platforms are governed by their respective privacy policies, and we assume no liability for their practices or compliance with applicable laws.
Your Rights
Australian Privacy Rights:
Under the Australian Privacy Act 1988 (Cth), you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights
To exercise these rights, please contact us using the details provided below.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal and regulatory compliance requirements. Specifically:
- Contact information and communications are retained for up to 3 years unless you request deletion
- Analytics and usage data are retained for up to 2 years
- Affiliate tracking data is retained according to contractual obligations with affiliate partners
- Marketing data is retained until you unsubscribe
Once the retention period expires, we securely delete or de-identify your personal information.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:
Email: privacy@vistana.com.au
Website: vistana.com.au
We will respond to all privacy inquiries within 30 days of receipt. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Responsible Gambling: If you or someone you know is experiencing gambling-related harm, please visit Gambling Help Online or contact the National Gambling Helpline at 1800 858 858.