Responsible Gaming
Our Commitment to Responsible Gaming
At Vistana, we are committed to promoting responsible gaming practices. Gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if they believe their gaming has become problematic.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our services. We take age verification seriously and reserve the right to request proof of age at any time. By accessing Vistana, you confirm that you meet the legal age requirements for gambling in Australia.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem. Please seek help:
- Chasing losses by gambling with more money to recover what you've lost
- Gambling with money allocated for essential expenses (rent, bills, food)
- Hiding or lying about the extent of your gambling activities
- Spending increasing amounts of time and money on gambling
- Neglecting family, work, or social responsibilities due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Unsuccessful attempts to reduce or control gambling
- Using gambling to escape problems or relieve stress
- Borrowing money to fund gambling activities
- Experiencing conflicts with family or friends about gambling
Self-Help Tools
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose in a given timeframe
- Reality Checks: Receive periodic notifications about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Session Time Limits: Set automatic reminders or logouts after a specified gaming duration
To access these tools, visit your account settings or contact our customer support team.
Support Organizations
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:
Australia
- Gambling Help Online – Free counselling and support service
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call) - Gamblers Anonymous Australia – Peer support meetings and resources
Website: www.gamblersanonymous.org.au
United Kingdom
- GamCare – Free counselling and support
Website: www.gamcare.org.uk - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council – Information and resources
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and referrals
Website: www.ncpgambling.org
Phone: 1-800-GAMBLER (1-800-426-2537)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Website: www.bzga.de
Take Action Today
If you believe you have a problem with gambling, please reach out for help immediately. Problem gambling is a recognized health condition, and support is available. There is no shame in seeking assistance. Contact one of the organizations listed above, speak with a healthcare provider, or confide in a trusted friend or family member.
Remember: Gaming should be fun and entertaining. If it's no longer enjoyable or is causing you distress, it's time to seek help.